Privacy Policy

Effective Date: January 1, 2025
Last Updated: January 1, 2025

OXSTR ("we," "us," or "our") operates the website https://oxstr.com (the "Service"). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

Information We Collect

Personal Information

When you contact us or purchase our services, we may collect the following personal information:

• Full name
• Email address
• Phone number (optional)
• Business or project name
• Project requirements and preferences
• Any additional information you provide in contact forms or communications

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on our site
• Referring website information
• Device information (mobile, desktop, etc.)

How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, operate, and maintain our web design services
• Communication: To respond to your inquiries, send project updates, and provide customer support
• Project Management: To understand your requirements and deliver customized website solutions
• Payment Processing: To process payments through our secure payment processor (Stripe)
• Website Improvement: To analyze how our website is used and improve our services
• Legal Compliance: To comply with applicable laws and regulations

How We Share Your Information

We do not sell, trade, or share your personal information with third parties except in the following limited circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our business:

• Formspree: Processes contact form submissions and stores form data securely
• Stripe: Handles payment processing for our services (your payment information is processed directly by Stripe and not stored on our servers)
• Google Analytics: Helps us understand website usage patterns (anonymized data)
• Hosting Provider: Stores website files and may have access to server logs

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Security measures include:

• SSL encryption for data transmission
• Secure servers and hosting infrastructure
• Regular security updates and monitoring
• Limited access to personal information on a need-to-know basis

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Typical retention periods:

• Contact Inquiries: Up to 2 years for business development and support purposes
• Client Project Data: Up to 5 years for support, warranty, and legal purposes
• Payment Records: As required by tax and accounting regulations (typically 7 years)
• Website Analytics: Google Analytics data retention is set to 26 months

Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction

You may request access to the personal information we hold about you and request corrections if the information is inaccurate or incomplete.

Data Deletion

You may request deletion of your personal information, subject to legal and contractual obligations that may require us to retain certain information.

Communication Preferences

You may opt out of non-essential communications at any time by contacting us directly.

Analytics Opt-out

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on or by disabling cookies in your browser.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device.

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our website (Google Analytics)
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your personal information in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website
• Updating the "Last Updated" date at the top of this policy
• Sending email notification to active clients for significant changes

Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

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